AMBC Bios

Fahim Mojawalla

Fahim Mojawalla

AMBC Board Chair and Director of Social Media | #FahimFix

 

The phrase, “How may I serve you today?” booms and beams from exuberant, outspoken Fahim day in and day out. He lives to inspire, motivate, uplift, and rejuvenate; to make the mundane extraordinary by providing a remarkable experience at the “Spa of Shipping,” known as the Island Ship Center in Grand Island, New York, which he co-owns and operates with his wife, Seema, and their five children.

Fahim’s heart of service and community mindset are punctuated by his unparalleled personality that lights up a room and engages every single individual to be their best self. Whether he’s teaching a #FahimFix social media seminar at a national AMBC event, speaking at a local school, or working with a client one-on-one, he consistently leaves his audience energized and inspired.

Fahim was born in Mumbai, India, and moved with his family to New York City when he was three years old. He went to school in Long Island and graduated from the State University of New York at Stony Brook in 2002 with an honors degree in Economics and a minor in Business Management. In 2005, he moved with his family of seven and mother to Grand Island where they’ve become pillars in its close-knit community.

As the effervescent co-owner of Island Ship Center, a successful, popular, experienced-based retail shipping outlet, business center, and unique gift store located ten minutes south of Niagara Falls, Fahim and Seema are very involved in AMBC. Fahim is honored to volunteer on the AMBC Board of Directors as Social Media Director. He is also the Vice President of the Grand Island Chamber of Commerce, helping connect other local businesses with social media trends.

Fahim loves being able to live and work on Grand Island, and loves that he’s able to spend a lot of time with his kids during after-school activities. He shares a lot of motivational quotes through his Facebook, Twitter, and Instagram pages and uses plenty of hashtags to keep track of online activity, specifically #KindnessIsContagious and #ExudeExcellence.

In 2015, Fahim was recognized for his involvement with the community by being awarded the Excellence in Education award. But we at AMBC feel that he should also have received the Excellence in Being Excellent award, because he indeed is an inspiration to us all.

Contact Fahim today at fahim@ambc4me.org.

Seema Mojawalla

Seema Mojawalla

AMBC Board Member and Director of Innovation | #QueenOfRetail

 

When the AMBC Board of Directors needs a new idea, an out-of-the-box revelation, or a reality check, we turn to our Director of Innovation, Seema Mojawalla. She has a unique viewpoint that is always fresh, forward-thinking, and focused. Her passionate dedication to our industry, association, members, and friends is pure, and she uplifts us all with her tenacious kindness and gentle spirit.

Seema has an eye for merchandising and a passion for finding the perfect products to sell at the Spa of Shipping, Island Ship Center, an experienced-based retail shipping spa located 10 miles south of Niagara Falls in Grand Island, New York, which she co-owns with her husband Fahim. Her retail prowess prompted her fellow board member, Jeff, to dub her #QueenOfRetail, which we all thought sounded more appropriate than #AnchorToFahimsBalloonString.

The oldest of five girls, Seema was born and raised in Mercer County, Pennsylvania; her father, M.M. Ali, immigrated from India and worked for the University of Pittsburgh Medical Center for 30 years before he retired in 2010. Seema completed her education abroad in foreign language. She and Fahim met on a blind date arranged by her cousin in 1996; shortly thereafter, they got married and had five children.

Seema worked full time as a stay-at-home-parent until fully coming on board with Fahim at Island Ship Center in 2013. Every year since, Seema has been credited with increasing sales in the store through her merchandising and sourcing skills. And if co-owning a popular, growing, busy retail shipping spa, raising five exceptional children, and volunteering on the AMBC Board of Directors wasn’t enough, Seema is also the owner of The Henna Salon and the founder of Island Bliss, an exclusive line of natural, handmade body care products.

With energy, talent, and an ability to stay calm in the midst of seeming chaos (or during one of Fahim’s histrionic conference speeches), Seema’s unique visionary approach to in-store design, product placement, and bold new profit centers allows her to sparkle and shine as AMBC’s beloved Director of Innovation.

Contact Seema today at seema@ambc4me.org.

Norman Froscher

Norman Froscher

AMBC Board Vice Chair and Director of Engagement | #NormanKnows

 

If you’ve happened upon any of Espresso Mail’s social media lately, you’ve surely seen a video of Norman engaging his customers in conversation … or engaging his community to become aware of a charitable cause of the month. Norman cares. And it shows on where he focuses his time and energy, and in where he directs his audience’s attention.

Norman and his wife Lisa co-own Espresso Mail in West Palm Beach, Florida. Perhaps one of the most unique models in our unique industry, their business marries the business and shipping center concept with a coffee bar, and the result is something incredibly special!

As a former USPS letter carrier, Norman knows the ins and outs of getting packages and mail handled correctly. He previously managed business services for several law firms and financial companies, so he’s well versed in “taking care of business.” He’s a veteran, having served in the 82nd Airborne Division. And, while he loves a good cup of coffee, his go-to drink is a straight shot of espresso.

Norman’s outreach, lively spirit of community, and years of experience in our industry make him a perfect fit as AMBC’s Director of Engagement. We are thrilled to have him on the team!

Contact Norman today at norman@ambc4me.org.

Steve Dick

Steve Dick

AMBC Board Treasurer and Director of Print for Profit | #BoxKingSteve

 

Efficiency is defined as having “competency in performance,” or being “able to accomplish something with the least waste of time and effort.” This is Steve’s core philosophy, his signature, and his key to success.

Steve’s dad lived life as if there was always a deadline, teaching Steve that time is our most valuable commodity. And Steve, by nature, is not a very patient person. In fact, he’ll be the first to tell you that he’s actually super impatient! But he’s discovered that he must at least show some patience, even if he’s not feeling it—a lesson we all need from time to time. His dad’s example, combined with a profound attention to detail he developed from his background as a sound engineer, has led Steve to always try to find the most efficient ways of doing whatever he’s tasked with.

At Box King, the business Steve and his mom co-own in Springfield, Ohio, efficiency is the key to success. The people he hires, the equipment he purchases, and the services he provides are all geared toward his outlook of how to get his customers in and done so they can move on with their days. His satisfaction comes from the look of relief on his clients’ faces when he tells them, “That’s it. Box King will take it from there.”

Printing is a profit center that Steve has groomed and developed into something truly outstanding at Box King. His knowledge of the space and willingness to share with other AMBC members is exceptional; he’s always lending a helping hand to other members on the AMBC online user forum, AMBC4ME. We’re very grateful Steve now volunteers on the AMBC board of directors as Director of Print for Profit. Not only does he bring countless fresh ideas to the table, but he also brings a spirit of helpfulness and reason that lifts our whole AMBC family to a new level of excellence.

Contact Steve today at steve@ambc4me.org.

Barry Risch

Barry Risch

AMBC Board Secretary and Director of Mentorship | #MentorBarry

 

Barry is a class act. Anyone who has had the pleasure to interact with him over the years understands right away the characteristics that he unwaveringly projects: gratitude, professionalism, respect, and insight.

Since 2003, Barry has been a member of AMBC and the owner of The Shipping Depot in Allison Park, Pennsylvania. He used all of the AMBC resources available to him in the early years of his career: the magazine, the website, the user forum, and phone calls to the organization when he needed guidance and help. He truly felt like he had a connection with the organization, even though he hadn’t yet met much of the team in person.

By 2014, his business grew to the point he had the resources necessary to allow himself and his wife Kathy to attend the AMBC convention in Los Angeles. That was a life changing experience that he needed to give him a boost to continue to succeed into the future. It was then that he discovered what he had been missing over the years by not being able to attend regional and national events. In Los Angeles, he actually got to meet the board members, the vendors, and other members of the organization. In his eyes, that was the true experience of AMBC. He discovered there was an actual network out there that is willing to help more than he could imagine.

Barry is a strong believer in the organization and the industry as a whole. When presented with the opportunity to volunteer as a board member, his first thoughts were how important AMBC has been to his success. His interests are in the membership of AMBC and becoming a mentor to help others discover the true experience of this fine network. We are so glad he’s joined the board as Director of Mentorship, and know he’ll make a big difference!

Contact Barry today at barry@ambc4me.org

 

Kim Galloway

Kim Galloway

Director of Operations | #AMBCConcierge

 

Kim is the glue that holds AMBC together. She runs the office, manages the AMBC user forum, develops programs, organizes and runs events, and works closely with AMBC Trusted Suppliers, AMBC Members, and the AMBC Board of Directors and staff to make everything flow smoothly. She continually impresses her coworkers with her efficiency, dedicated work ethic, and tremendous knowledge of our intricate industry and association. She’s a friend to each member, and a valued resource for all.

Since joining the AMBC team as Director of Operations in 2008, Kim has done it all. She has years of experience at the counter of Mailboxes and Parcel Depot, which AMPC used as a flagship store and new owner training center in Rockford, Illinois. She was integral in directing the organizations as AMPC transitioned to the new non-profit AMBC, and helped steer the offices through the transition to dual offices in California and Illinois, giving AMBC access to both West Coast and Midwest time zones.

Kim is passionate about customer service and looks for innovative ways to help members navigate the multitude of challenges facing owners in this age of constant change. She looks forward to hearing from you!

Contact Kim today at hello@ambc4me.org

Brad Risch

Brad Risch

Operations Executive | #AMBCLiason

 

When you call AMBC, there’s a good chance that Brad will be the voice on the other end of the line. As
AMBC Operations Executive, he serves as a liaison, friend, and point of contact for AMBC Members,
AMBC Trusted Suppliers, affiliates, and other industry contacts.

After a long career in television broadcasting as a producer, director, and manager, Brad understands
the value of clear, accurate, and timely communication. He brings those attributes to being the primary
contact point for AMBC. Providing answers to questions by connecting the need to the
resource—helping members help members.

Brad is committed to providing service to the AMBC network and connecting you to resources you need
to help you succeed.

Contact Brad today at brad@ambc4me.org.

Marty Johnson

Marty Johnson

Director of Communication & Advisor to the Board | #AskUncleMarty

 

Uncle Marty is proof that a positive attitude makes a big difference. As an entrepreneur, writer, and business coach with over 25 years of experience in the retail shipping industry, he loves to share what he’s learned in business … and in life.

Marty enjoys working alongside his team at Uncle Marty’s Shipping Office, a hip, community-focused business center adjacent to Cornell University in beautiful Ithaca, New York. There, as Co-Founder of the Collegetown Small Business Alliance and an active member of the Tompkins Chamber, Marty works closely with his neighbors to find solutions to local challenges and ensure their one-of-a-kind neighborhood remains exceptional.

In addition to being a small business owner, Marty volunteers as Director of Communication and Advisor to the Board for AMBC, having previously served five years on the non-profit’s board of directors, finishing his term in 2018 as Board Chair. He’s been honored to be a panelist and speaker at summits and industry events across the country for more than a decade, and both he and his business have been featured multiple times in industry publications like FedEx ShipSource®. After years as a contributing writer for MBC Today, the mail and business center industry’s leading publication, he’s now the magazine’s editor; his business advice column, Ask Uncle Marty™, is a favorite among readers.

Bearing his Uncle title with honor, it’s Marty’s privilege to serve as a voice, leader, and mentor in his communities and the unique, ever-changing retail shipping industry.

Learn more at askunclemarty.com.

 

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