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HAZMAT AWARENESS CAMPAIGN
HAZMAT AWARENESS CAMPAIGN Hazardous Materials - Alcohol Box Return Procedures Customer service is a very important part of our job. One way we can provide better service to our customers is by paying close attention to the types of boxes that they use to...
International Freight
For international you have to find the tire kickers and the serious shippers. One tell of a cheap (not our customer) is they ask for "barrel shipment" this is usually done by consolidators and the sell the space of a barrel in a container. They have built volume to...
The Importance of Back-End Customer Service
My brother has been working with me for a few weeks, helping me out during my busy season. And during the last few weeks, he's spent a lot of time on countless calls to the company from which he recently bought a custom computer. This company, which shall remain...
Have you Googled yourself lately?
We all talk about keeping our social media profiles clean and we know how important this concept is to our businesses and our personal lives. However, have you ever wondered what people are saying about you online? Besides hashtags, the easiest way to determine your...
Things I have learned
Weekly, I am reminded of how vastly different the freight world can be from the small package world. A $5.00 error in small package can be a $100.00 mistake in freight. I see mistakes and errors that I know are avoidable. These mistakes can cost you money. Here are a...
Hire Attitude; Train Skills
I got gas last night. I noticed a little sign on the Mirabito gas pump that said, "Come grow with us! We're hiring friendly, outgoing and dependable people." I stared at the sign while I was filling up, thinking, What a nice way to describe who you're looking for in a...
My social media presentation video on YouTube (From Columbus PostalMate training)
Last week, I was invited to go speak on behalf of AMBC at the Columbus, Ohio PostalMate training. It was quite an experience and my wife & I caught up with some of our friends in the industry as well. In addition to explaining about the benefits of an AMBC...
Branding 101: Boxes
We sell boxes. We sell lots and lots of boxes. I'm sure this is true for nearly everyone in our industry. Packing and shipping are staple profit centers and many of us make a big deal about our box selection and packaging expertise. It sets us apart. In my Marketing...
Challenging the status quo of an industry in order to achieve excellence
In this post, I want to talk about Originals, a new book by Professor Adam Grant, who talks about people that choose to challenge the status quo of a particular industry and take risks to make that industry better, more innovative and more in touch with the current...