The Best Customers You've Never Met

My artist friend Jacqueline just placed a big printing order. Jacqueline found me online a couple of years ago. She doesn’t live in my city, but, thanks to some pretty great Google results, contacted me when she was searching for a printer for her art prints,...
Ask Uncle Marty: Replacing Go-To Vocabulary

Ask Uncle Marty: Replacing Go-To Vocabulary

Dear Uncle Marty, Not long ago, I attended one of Sarah Rohde’s presentations on customer service. In it, she mentioned some phrases that are overused in today’s business world. The one that stuck in my mind that she asked us to avoid is “How are you?” I say that all...