Limited Access

Limited Access Delivery We have noticed that the carriers are starting to pay more attention to the delivery locations and are using the “Limited access” Accessorial fee to compensate when they feel he need. (to earn more money) The official tariff wording...
Ask Uncle Marty: Get to Know the Hip Doctor (HIPDR)

Ask Uncle Marty: Get to Know the Hip Doctor (HIPDR)

Dear Uncle Marty, I just ordered some new posters from FedEx to display in my store. One of them lists items that are “dangerous goods” and prohibited. I knew about some of them, but some are news to me! How am I supposed to know what a customer is shipping when they...

Say It Right: Basic Business Email Etiquette

Email etiquette? What’s that?  I had an email exchange yesterday with someone who was, plainly and simply, an awful communicator. She’s the leasing manager at a local apartment building–one of the most prestigious of the higher-end apartments in...

Gypsy Moth UPDATE

So, still learning new things every day (some not so new) even at my store Parcel Room We see freight shipments that usually don’t fall within the Gypsy moth guidelines but now we all have to add this to the list of things to remember. Mostly for stores that are...
Dress for Success

Dress for Success

We’re all familiar with the term dress for success. But what does that phrase really mean?  Does it mean we need to wear a perfectly tailored power suit every day? In our industry, likely that’s not the answer … and it’s certainly not practical....

The Best Customers You've Never Met

My artist friend Jacqueline just placed a big printing order. Jacqueline found me online a couple of years ago. She doesn’t live in my city, but, thanks to some pretty great Google results, contacted me when she was searching for a printer for her art prints,...