Welcome Instagram Stories this week and so, for those who are not wanting to take advantage of Snapchat, Instagram has made it really easy. With that, we welcome you to add AMBC to your list of Instagram accounts that you follow. We plan to provide lots of pics and...

The 2016 Retail Shippers Expo is only a week away! Can you believe it!? I and my fellow members of the board and staff of AMBC can't wait to see all of you next week in Las Vegas. We've been working hard for the last year, together with RS Associates, to make sure...

Here's an excerpt from a recent interview I did for an upcoming magazine article: How did you build your audience on each social media platform? By being authentic, generous, positive and coming across as always being a learner. Think of the CAGE method, to help you:...

Dear Uncle Marty, Someone recently asked me why they should come to my store instead of going to my competitor. I found myself at a loss for words, not knowing how to explain how or why I was the better choice. Do you have any advice on how to handle this sort of...

Nine years ago, Apple launched the 1st iPhone, with the slogan, "This is only the beginning."  Since then, there have been more than 8 new updates (or versions, including "s" & "c" series), and the strive for excellence continues. Was the first version...

I had the privilege this past weekend to present a Marketing with Marty™ seminar at PC Synergy's PostalMate regional training event in Baltimore, Maryland. It was an honor to be asked to speak, and I was overjoyed to oblige! The Marketing with Marty™ session I led was...

Every once in awhile, I receive a private message from a person going through difficulty, who wants to share a personal story.  Just by listening to that person and being there for them, with focus and sincerity, makes a world of a difference. We don’t know what...

Every year, my sister from Florida comes to visit me here in Niagara Falls and marvels at how much my children have grown. I, in turn, do the same to her after noticing my niece and nephews after 300+ days. Each of us, however, do NOT notice our own children's daily...

Dear Uncle Marty, I just ordered some new posters from FedEx to display in my store. One of them lists items that are “dangerous goods” and prohibited. I knew about some of them, but some are news to me! How am I supposed to know what a customer is shipping when they...

In case you're wondering, the title of this blog post refers to a recent book that I've read by Brian Tracy called Just Shut Up and Do It (7 Steps to Conquer Your Goals). We all need reminders and sometimes, we need a "kick in the pants." For me, this book did just...

Here's my humble request for this week; please listen to this podcast: https://www.entreleadership.com/podcasts/seth-godindealing-with-change Marty & Sarah from AMBC have listened to it and enjoyed it. It describes my strategy for our MBC industry, going forward....

We're all familiar with the term dress for success. But what does that phrase really mean?  Does it mean we need to wear a perfectly tailored power suit every day? In our industry, likely that's not the answer … and it's certainly not practical. Dressing is much...

One of my contacts on LinkedIn recently celebrated 12 years at his job. On my end, it showed that he was celebrating 2 years at that job; consequently, I congratulated him for 2 years on that job. He didn't realize that his profile showed 2 years instead of 12. Here's...

Dear Uncle Marty, Not long ago, I attended one of Sarah Rohde’s presentations on customer service. In it, she mentioned some phrases that are overused in today’s business world. The one that stuck in my mind that she asked us to avoid is “How are you?” I say that all...

HAZMAT AWARENESS CAMPAIGN Hazardous Materials - Alcohol Box Return Procedures  Customer service is a very important part of our job.  One way we can provide better service to our customers is by paying close attention to the types of boxes that they use to...